FAQ

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at shop@macam2.com

By default, the last used shipping address will be saved into to your MaCaM2.CoM account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from MaCaM2.CoM.

At the moment, we only accept Credit/Debit cards and Paypal payments.

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired product that have limited quantity, it is recommended that you make your payment within 60 minutes of checking out.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Macam2.com system for your order.

It’s fast, easy & secure.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within Singapore should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

The flat-rate handling fee will depends on the product weight & destinations and it also differs from manufactutrers & suppliers.

Handling fee covers the delivery, material, labour and logistics cost to support the delivery service.

All your orders are sent via our manufacturer's factory in China & Russia.

We take such matters very seriously and will look into individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at shop@macam2.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product(s) received, we will require photo proof of the affected product(s) and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product(s) to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at shop@macam2.com

2. In the event of lost mail, we will try to locate the delivery team from the manufacturer/ supplier and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any item/ product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product/ item and your D.O (Delivery Order) to us at shop@macam2.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the order you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the order and your D.O (Delivery Order) as well and you may be required to send us back the item for close inspection and review before a decision is made to re-send a replacement to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you receive an expired product, we will require clear photo proof of the item and its expiry date for close inspection and review before a decision is made to re-send a replacement to you at no cost, subject to availability.

3. In the event that you’ve received the wrong item, we will require photo proof of the wrongly sent item and D.O (Delivery Order) and after reviewing, we’ll re-send the correct item to you at no cost, subject to availability.

4. In the event you’ve received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to shop@macam2.com and after which, kindly whatsapp us at (+65) 8809 4807 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing item to you at no cost, subject to availability.

As MaCaM2 uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access MaCaM2.CoM:

1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.